Free From Time Consuming Tasks
A substantial utility company was faced with a need to manage their staff more efficiently. Front line management was being asked to take on more responsibility without more front line managers or staff. They needed a tool to allow them to automate some of their administrative tasks that were vital to the success and wellbeing of the employees as well as the company. eResourcePlanner enabled the employees to self-manage their shift and vacation selection while adhering to company policies and the union contract. Front line managers were freed up from tasks that before were time consuming, and sometimes caused employee friction based on “unfairness” claims. In this case, the company has a more engaged staff, more efficient front line management, and happier customers.