Support     Customers      Careers      News & Events

Web based solutions to empower your employees
Eliminate costs, delight and empower employees, improve outcomes

eResourcePlanner is the glue that bonds Home Agents to their Leadership
Work at Home staff are more available for short shifts in response to demand, thus reducing exposure to costly overtime.
Work at Home staff are more satisfied with eResourcePlanner as the communication vehicle for all their work communication and schedule activities.

Home Agent Contact Center ...

eResourcePlanner can be the glue that bonds Home Agents to their Leadership, to other Agents, and to the culture of the organization. Acting as an Agent Portal, eResourcePlanner gives home agents a single website to view the information that is important to their professional and personal lives, to communicate their needs and actions to Management and other Agents. Allowing Management to communicate performance statistics to specific agents, broadcast companywide notices/information to specific groups of Agents, and/or communicating Performance Reviews and any resulting Action Plans to remote agents who canít see a bulletin board nor stop in an office or cubical for a review is crucial to cost effectively motivating and keeping Home Agents productive.

Our Schedule Self-Service Rule Sets allow schedulers to maximize the unique flexibility Home Agents offer while also allowing the Home Agent to safely maximize the balance between work and their personal lives Ė often the reason they signed on to become Home Agents.

With our ubiquitous access from virtually any internet connection, contact center operations with Home Agents are able to cost effectively deploy our service without any additional hardware or software costs. As a Software as a Service solution that is deployed and used by the operational side of an organization versus the Information Technology side, eResourcePlanner drives a very low Total Cost of Ownership.


Success Stories:

 An Ideal Solution
A major (and innovative) airline uses eResourcePlanner to support their "work at home workforce". They find eResourcePlanner an ideal solution to communicate and manage employee's schedules and entitlements ...
 Free From Time Consuming Tasks
A substantial utility company was faced with a need to manage their staff more efficiently. Front line management was being asked to take on more responsibility without more front line managers or staff ...