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Web based solutions to empower your employees
Eliminate costs, delight and empower employees, improve outcomes
 

 
 
 
 
 
Reduce Your Workforce Management Staff, Free Up Supervisor Time, Reduce Unwanted Turnover. eResourcePlanner Schedule and Agent Management Tools Automate Non-Productivity Related Work.
 
Delight and empower employees, increase their satisfaction and improve your business outcomes.
 

Brick and Mortar Contact Center ...


With over eight years of customer driven functionality, eResourcePlanner offers the most complete set of Schedule and Agent Performance Management tools in the Contact Center industry.

By automating the disposition of agents schedule change requests, Shift bids, Over Time/Early Release, tracking Agent Performance Reviews, and automating the resulting data entry into WFM, Payroll, and Time/Attendance solutions our Six Sigma driven hosted service reduces Administrative head counts, reduces turnover, and drives more cost effective responses to call volume fluctuations.

Whether you are trying to reduce Administrative Head Counts, react faster to actual call volume fluctuations, reduce turnover, or perhaps prepare for Home Agents, eResourcePlanner can be the tool that will let you hit your profitability and performance goals in this year.



 

Success Stories:

 An Ideal Solution
A major (and innovative) airline uses eResourcePlanner to support their "work at home workforce". They find eResourcePlanner an ideal solution to communicate and manage employee's schedules and entitlements ...
 Free From Time Consuming Tasks
A substantial utility company was faced with a need to manage their staff more efficiently. Front line management was being asked to take on more responsibility without more front line managers or staff ...